Since we’re hiring again, it’s a good time to explain what we do and how it’s evolved over the last four years.
When your SQL Server’s performance or reliability is causing you business pain, and you can’t get the relief you want, you call us for a SQL Critical Care®. We use specialized tools we’ve built to quickly get to the root cause. Then we explain it to you in clear, friendly terms, and train you how to get permanent pain relief.
Notice how we keep using medical terms? That’s no coincidence – we’re very much like a doctor’s office. Over the course of performing hundreds of these, and because the waiting room keeps filling up, we’ve scaled this to where we treat it like a hospital.
Remember that time I broke my arm
saving a nun from a car wreck carrying a flat panel monitor? I went into the hospital, the triage nurse made sure I wasn’t having a heart attack, then got me into radiology for scans, then a doctor reviewed the situation, and he brought in an orthopedic surgeon for a consult on whether they should operate. The hospital had all of these experts available, and they rotated in and out of the room based on my needs.
Because of our scale, we’re able to bring that same approach to SQL Server pain relief.
First, a Triage Specialist reviews your RPO and RTO objectives, learns how you use SQL Server, collects diagnostic information, and prescribes changes to avoid data loss. Then, based on what the Triage Specialist finds, they bring in different specialists. The situation calls for plan guides? You’ll get a T-SQL surgeon who’s used that unusual trick before. Need pain relief for an AG in EC2 that randomly fails over? You’ll be able to work with an AlwaysOnologist who’s built up specialized tools to diagnose it.
We couldn’t use this approach when we only had a few consultants, but now that we’re doing so many of these, fun options open up.