Here’s the questions we’ve gotten via email. (I know, seriously, you’re going to think I’m making some of these up, but we get asked this stuff!)
Self-Paced Online Training Questions
Q: Can I see what’s in the training classes?
Sure! Click Training at the top of the site, and then start clicking around in the courses. You can see the module listings and time lengths.
Q: Can I ask questions about the material?
You bet – the modules have comment sections (visible only when you’re logged in) where you can ask questions about the content. Keep in mind that the questions need to be about the content – we won’t answer general questions about material we’re not covering in the class.
Q: Can I re-watch classes again?
Yes, you can re-watch them over and over during your subscription.
Q: What versions of SQL Server are covered?
The same ones Microsoft supports: SQL Server 2008 through current. We tend to focus on features that are supported with most versions of SQL Server. (For example, as of mid-2017, we don’t spend a lot of time on features that only work in SQL Server 2016 because so few folks use it.)
Q: What new videos will you be adding next?
We love adding new videos over time, but we don’t pre-announce specific modules. If there’s something you’d like to see, though, email us with the business pains you need to solve.
Q: Can I share my subscription with other people?
No, like a ticket to a movie, your training subscription is only for yourself. We love that you love our stuff and that you wanna share it – that’s awesome! But we make a living on this stuff, so we need to be paid fairly for our work. We think it’s a heck of a great deal at these prices, and we hope you do too.
Q: Does my subscription renew automatically?
Yes, if you bought one of our training plans from April 2017 forward, it’ll automatically renew on the same credit card until you cancel.
Q: When will my subscription renew?
Monthly subscriptions renew after 30 days, and annual subscriptions renew after a year.
You can see your renewal date & price during checkout as shown at the right.
Q: When can I cancel?
Anytime you like. After logging in, go to My Account, and you can cancel any of your memberships whenever you like. You won’t be billed again, and your membership will continue to the end of your current term. If you’re on a monthly subscription, through the end of that month, or if it’s annual, you get it through the end of that year. You don’t have to call and talk to a human being or anything. (I hate those kinds of subscriptions too.)
Q: Can I get a refund?
No, all sales are final.
Q: If I cancel and then subscribe again later, can I get the same price?
No. It’d be like filling up your car with gas, then going back to the same gas station a year later and saying you want to finish filling up. That transaction is over.
Q: Can I download the videos, slides, and scripts?
No, they’re streaming-only.
Live Instructor-Led Training Questions
Q: Do you accommodate special meal requests?
Yes, we do our best to help with vegetarian, vegan, lactose-intolerant, gluten-free meals, that sort of thing. We’ll email you leading up to the class to see if you’ve got any meal restrictions.
Q: When are the classes?
For the in-person classes, breakfast starts at 7:30AM, and then class starts at 8:30AM. We aim to finish by 4-4:30PM each day. On the last day, we aim to finish around 2PM, with plenty of additional Q&A time after that. If you need to fly out earlier, you can always access the recorded version of the online class instead to catch modules you missed.
Q: Do I need to bring a laptop?
For the 4-day Senior DBA Class and all of our 1-day classes: no, the classes are lectures.
For the 4-day Performance Tuning class: you don’t have to, but if you want, you can follow along with the demos. You’ll need your own machine with SQL Server 2008 or newer, ~150GB free SSD space, and the StackOverflow public database. At the in-person classes, we hand out a USB thumb drive with that database, but you won’t be able to run the database from the thumb drive – you’ll need to copy it locally.
Q: I’ve got a question you didn’t answer here.
Congratulations, you win! Contact us and ask to claim your free answer.